Shipping policy
Shipping Policy
At Bath Grip Co, we aim to make your ordering and delivery experience as clear and simple as possible. This Shipping Policy explains how we process, ship and deliver orders, including estimated delivery times, tracking, customs, duties, incorrect addresses and delivery issues.
Please read this policy carefully before placing an order.
By placing an order with Bath Grip Co, you agree to the terms outlined below.
Order Processing
Once your order is placed, you will receive an order confirmation email.
Orders are usually processed within 1 to 5 business days before shipment. Processing time may vary depending on product availability, order volume, public holidays, fulfilment delays or other circumstances outside our control.
Processing time is separate from delivery time.
An order is considered processed once it has been prepared for fulfilment and shipment.
Order Confirmation
After placing an order, please check your order confirmation carefully.
Customers are responsible for making sure all order details are correct, including:
Full name
Shipping address
Email address
Phone number, where required
Product selection
Quantity
Any other information provided at checkout
If you notice an error, please contact us as soon as possible at [Support Email].
We will do our best to update your order before it is processed, but we cannot guarantee changes can be made once fulfilment has started.
Shipping Destinations
Bath Grip Co currently ships to selected international locations, including the United Kingdom and United States.
Shipping availability may vary depending on the destination, product and courier service.
If we are unable to ship to your location after your order has been placed, we will contact you and may cancel and refund the order.
Estimated Delivery Times
Estimated delivery times vary depending on the destination and courier network.
Typical delivery estimates may include:
United Kingdom: 7 to 15 business days
United States: 7 to 15 business days
Other international destinations: 10 to 25 business days
These timeframes are estimates only and are not guaranteed.
Delivery may take longer during peak periods, public holidays, customs delays, courier disruptions, weather events, international transit delays or other circumstances outside our control.
Business Days
Business days are Monday to Friday 9am - 5pm, excluding public holidays.
Weekends and public holidays are not included in processing or delivery estimates.
Tracking Information
Once your order has shipped, tracking information will be provided where available.
You will receive a shipping confirmation email with your tracking details once they become available.
Tracking may take several days to activate or update after shipment.
International orders may also experience tracking gaps while moving between courier networks or passing through customs. This does not always mean the order is lost.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays can happen.
Delivery delays may be caused by:
Customs processing
Courier delays
High order volumes
Incorrect or incomplete address details
Public holidays
Weather events
Local delivery disruptions
Import inspections
International transit delays
Peak shopping periods
Unexpected fulfilment delays
Events outside our reasonable control
Bath Grip Co is not responsible for delays caused by courier networks, customs authorities, incorrect customer details or circumstances outside our control.
If your order is delayed, please contact us at support@bathgripco.com with your order number and we will help investigate where possible.
Lost or Stuck in Transit Orders
If your order appears to be stuck in transit or has not updated for an extended period, please contact Bath Grip Co.
We will review the tracking information and investigate the issue.
The following investigation windows may apply before an order can be treated as lost:
United States orders: up to 45 days from the shipping date
Most other international orders: up to 60 days from the shipping date
Brazil orders: up to 110 days from the shipping date
These timeframes allow for courier delays, customs processing and international transit delays.
If an order is confirmed as lost or undeliverable, Bath Grip Co may offer a replacement, refund or another suitable resolution.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Bath Grip Co is not responsible for orders that are delayed, lost, returned or undeliverable due to:
Incorrect address
Incomplete address
Missing unit, flat or apartment number
Wrong postcode
Misspelled name or street
Incorrect country selection
Customer not collecting the parcel
Customer refusing delivery
Customer not responding to courier requests
Customer not responding to customs requests
Failed delivery attempts
If you provide an incorrect or incomplete address, please contact us immediately.
If the order has not yet been processed or shipped, we may be able to update the address.
If the order has already been processed or shipped, we may not be able to change the address or stop delivery.
Additional shipping fees may apply if an order needs to be reshipped.
Failed Delivery Attempts
If a courier attempts delivery and the customer is unavailable, the customer may need to arrange redelivery or collect the parcel from the courier or local collection point.
It is the customer’s responsibility to monitor tracking updates and respond to courier instructions.
If an order is returned, abandoned or destroyed due to failed delivery attempts, failure to collect, refusal of delivery, or failure to respond to the courier, refunds are not guaranteed.
Proof of Delivery
If tracking shows that an order was delivered to the address provided at checkout, the order will generally be considered delivered.
If your order is marked as delivered but you cannot locate it, please:
Check around the delivery location
Check with household members
Check with neighbours
Check with building reception or mailroom
Contact the local courier
Review the tracking details for delivery notes
Bath Grip Co may not be able to offer a refund or replacement where tracking confirms delivery to the correct address.
Customs, Duties, VAT and Import Taxes
International orders may be subject to customs duties, VAT, import taxes, tariffs or local fees charged by the destination country.
These charges are set by local authorities and may not be included in the product price or shipping price.
Customers are responsible for any customs duties, VAT, import taxes, tariffs or local fees that apply to their order, unless stated otherwise at checkout.
Bath Grip Co does not control customs fees or local import charges.
If customs charges are required, they must usually be paid directly by the customer to the local customs authority or courier.
Customs Delays
Customs clearance is controlled by the destination country and may take additional time.
A customs delay is not the same as a lost package.
Customs delays may occur due to:
Import inspections
Unpaid duties or taxes
Missing or incomplete information
Country specific import rules
Product classification checks
Incorrect shipping information
High parcel volumes
Local customs processing times
If your order is held by customs, you may need to contact your local customs authority, provide information, or pay any required fees to release the package.
Bath Grip Co is not responsible for delays caused by customs processing or unpaid customs charges.
Packages Seized, Detained or Refused by Customs
In rare cases, a package may be detained, seized, abandoned or destroyed by customs or local authorities.
This may happen due to:
Unpaid duties or taxes
Restricted import rules
Missing information
Customer refusal to cooperate with customs
Failure to pay required charges
Destination country import requirements
Customs authority decisions outside our control
If a package is seized, detained, abandoned or destroyed by customs, refunds or replacements are not guaranteed.
Each case will be reviewed individually.
Refused Deliveries
If a customer refuses delivery, refuses to pay customs charges, does not collect the parcel, or does not respond to courier or customs requests, the order may be returned, delayed, abandoned or destroyed.
In these cases, Bath Grip Co may not be able to provide a refund.
If the item is returned to a usable condition and we are able to recover it, we may offer a partial refund at our discretion, less shipping costs, return costs, customs charges and any other costs incurred.
Shipping Fees
Shipping fees, if charged, will be shown at checkout before payment.
Shipping fees may vary depending on the destination, shipping method, order value and product type.
Shipping fees are generally non refundable unless required by law or unless the issue was caused by an error with your order.
Split Shipments
Some orders may be shipped in separate packages.
This can happen if:
Items are fulfilled separately
Products are shipped from different locations
Items become available at different times
Courier or fulfilment requirements require separate shipments
If your order arrives in multiple shipments, you may receive separate tracking numbers.
Pre Orders and Backorders
If Bath Grip Co offers pre order or backorder products, the estimated shipping date will be shown on the product page or communicated to you after purchase.
Pre order and backorder delivery dates are estimates only and may change due to supply or fulfilment delays.
Product Availability
In rare cases, a product may become unavailable after an order is placed.
If this happens, Bath Grip Co may contact you to offer:
A replacement product
A delayed shipment
A store credit
A refund
Another suitable solution
Delivery Restrictions
Some products may not be available for delivery to certain countries, regions or addresses.
Delivery restrictions may apply due to courier limitations, product restrictions, customs rules or local import laws.
If we cannot deliver to your address, we may cancel and refund your order.
Customer Responsibility
Customers are responsible for:
Providing accurate shipping details
Checking order confirmation details
Monitoring tracking updates
Responding to courier requests
Responding to customs requests
Paying applicable customs duties, VAT, import taxes or local fees
Collecting parcels where required
Contacting Bath Grip Co promptly if there is an issue
Contact Us About Shipping
If you have any questions about shipping, delivery or tracking, please contact Bath Grip Co at:
support@bathgripco.com
Please include:
Your full name
Order number
Email used at checkout
Tracking number, if available
A clear description of the issue
Policy Updates
Bath Grip Co may update this Shipping Policy from time to time to reflect changes in delivery services, courier processes, legal requirements or store operations.
The version published on our website at the time of your purchase will apply to your order.